Notification History

The portal keeps a record of the notifications it has sent, so you can confirm whether a message went out and what happened to it.

Your own history

You can review the notifications the portal has sent to you — the usage alerts, summaries, and request updates you've received — with the date and delivery status of each.

Organization-wide history Administrators

Administrators can review every notification sent for the organization. Open the administrator view and go to Settings → Notifications → Delivery history.

Filter by notification type, status, date range, or recipient. Each row shows:

• The notification type and channel (email or text).
• The recipient and the language it was sent in.
• The status — for example Delivered, Sent, Pending, Bounced, Suppressed (not sent, e.g. the recipient opted out), Failed, or Test send.
• The source — whether it used your organization's override template or the system template — and the template version.

Resending a notification

If a message bounced or a recipient didn't receive it, an administrator can resend it from the history. A resend goes out as a fresh message and is recorded as its own entry.

Related

• Managing Your Preferences — opt-ins and channels.
• Customizing Templates — what the messages say.
• Notifications overview