Managing Your Preferences

You control which notifications the portal sends you from Preferences, in your account menu (bottom-left corner).

📷 Screenshot: notif-preferences.png

The notification preferences with the opt-ins and channels.

What you can turn on or off

Usage alerts — the heads-up and over-budget notices for your lines. See Overage Alerts Explained.
Billing summaries — the periodic summary once a billing period closes.

Turning one off stops those messages on every channel (email and text).

Channels

Email goes to your organization email address and covers all notification types.
Text message (SMS) is used only for usage alerts, and only when your organization's budget setup enables SMS and you have a mobile number on file. If you're not getting texts, your budget setup may be email-only or the portal may not have a mobile number for you — contact your administrator.

Language

Notifications are sent in your preferred language. Change it under Language in the same account menu; see Choosing Your Language.