AMI Customer Portal

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Branding & Sender Settings Administrators ​

Set the look of your portal and the support contacts and sender identity used on your notifications — two related settings screens that, together, carry your organization's branding across the portal and its emails and text messages.

Portal branding ​

Your display name, logo, favicon, and brand colors theme the portal itself, and are also the customer tokens your notification templates draw on — so changing them here updates both places at once, without editing each template. Find this under Settings → Branding.

The Branding settings: display name, logo and favicon URLs, and brand colors beside a live preview of the portal.

  • Display name and logo URL — shown in the portal's header/sidebar and in the header of your notification emails.
  • Favicon URL — shown in the browser tab.
  • Brand primary color and brand header color — theme the portal's accents, links, and buttons, and the sidebar/header band; each is chosen from a swatch or entered as a hex value.

A live preview on the right shows the portal shell with your choices applied.

Notification support & sender ​

The support contacts, boilerplate copy, and sender identity used on outbound notifications live separately, under Settings → Notifications → Branding & sender — the logo and colors from Portal branding above carry over automatically, so you don't set them twice.

Support & copy ​

  • Support email and support phone — the contact details shown in the email footer.
  • Intro paragraph and footer paragraph — the boilerplate copy that wraps the message body.

Support-and-copy fields and the sender-identity section with verified sender email and phone.

Sender identity ​

This is the From identity on outbound notifications:

  • Sender email — the address notifications are sent from. Changing it requires verification before it can be used; the field shows a Verified status once confirmed.
  • Sender name — the display name recipients see.
  • Sender phone — the number text-message alerts are sent from. This one is shown but not editable: text messages have to leave from a number on DecisionPoint's messaging account, so it is assigned for you. It shows Not assigned until that happens — contact support to have a number set or changed.

Select Save changes to apply. Verification of a new sender email may take a little time before the status shows Verified.